Last updated: 30 June 2026

This policy applies only to consumers whose delivery address is within a Member State of the European Union.

In addition to MyOva's standard Returns Policy, EU consumers have certain statutory rights under the EU Consumer Rights Directive. These rights cannot be excluded or limited by our Terms & Conditions.

Your Right to Cancel

If you purchase products from MyOva online for delivery within the European Union, you have the legal right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after the day you (or someone you nominate, other than the carrier) receive the goods. If your order is delivered in multiple shipments, the 14-day period begins when you receive the final item.

You may exercise this right even if you have simply changed your mind.

How to Cancel

To exercise your right to cancel, you must notify us before the end of the 14-day cancellation period by sending a clear statement that you wish to withdraw from your purchase.

You can contact us using any of the following methods:

Email: support@myovacare.com

Please include:

• Your name

• Your order number

• The products you wish to cancel

• Your delivery address

You may also use the Model Withdrawal Form provided at the end of this page, although this is not compulsory.

Returning Your Products

Once you have notified us that you wish to cancel your order, you must return the products to us within 14 days.

Unless the products are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning the goods.

Products should be returned unused where reasonably possible and in their original packaging. However, you are only liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Our returns address is:

BrighterLife Health Ltd (MyOva) Returns
PO BOX 12
Nottingham
NG7 2GB

Refunds

Once we receive your returned goods (or evidence that they have been sent back), we will process your refund without undue delay and no later than 14 days after receiving the returned products or proof of return.

Refunds will be made using the same payment method used for the original purchase unless you expressly agree otherwise.

Your refund will include:

• the full purchase price of the cancelled products; and

• the cost of our standard outbound delivery service (where applicable).

Any additional delivery charges you selected (such as express or premium shipping) are not refundable.

Products Excluded from the Right of Withdrawal

For reasons of health protection and hygiene, the statutory right of withdrawal does not apply to products that have been supplied sealed and become unsuitable for return once unsealed after delivery.

Accordingly, if you open the safety seal on any MyOva food supplement, botanical tea or other sealed consumable product, your statutory right to cancel that product may no longer apply, unless the product is faulty, damaged or not as described.

Your statutory rights relating to faulty or non-conforming products remain unaffected.

Faulty, Damaged or Incorrect Products

Nothing in this policy affects your legal rights if products are defective, damaged during delivery, incorrectly supplied or otherwise fail to conform to the contract.

If this applies, please contact us at hello@myovacare.com and we will arrange an appropriate remedy in accordance with applicable consumer protection laws.

MyOva 180-Day Returns Policy

Our voluntary 180-Day Returns Guarantee may provide additional rights beyond your statutory EU cancellation rights. Where our voluntary policy offers greater benefits, you may choose to rely on that policy instead.

This statutory cancellation policy does not replace or reduce any rights available under our standard Returns Policy.