We ship to all EU Member States using Royal Mail Tracked services.

As an EU Import One Stop Shop (IOSS) registered business, we collect the applicable VAT at checkout on eligible orders and complete the necessary customs declarations before your parcel enters the EU.

Customs Duties & Charges

From 1 July 2026, the European Union removed the previous customs duty exemption for low-value consignments (up to €150). As a result, customs duties or customs administration fees may now apply to EU orders regardless of their value.

While MyOva collects VAT at checkout where applicable through the IOSS scheme, customs procedures are administered by the destination country's customs authority. Depending on your country and the shipping service used, you may be asked by the carrier or customs authority to pay import duties, customs administration fees or other import-related charges before your parcel can be delivered.

Any such charges are the responsibility of the customer unless otherwise stated.

Please note that any customs duties, taxes or administration fees paid directly to a courier or customs authority cannot be refunded by MyOva.

Italy

The Italian customs authorities currently apply an administration fee to certain parcels imported from outside the European Union. Where applicable, this fee is payable by the recipient and is determined by the Italian authorities. The amount may change from time to time.

Maximum Order Quantity

To help minimise the risk of loss or delay during international transit, we currently limit EU orders to a maximum of three products per order.

If you wish to purchase a larger quantity, please place multiple separate orders.

Shipping Costs

Shipping charges are calculated automatically at checkout based on the total weight of your order.

Current standard shipping rates:

Order WeightShipping Cost0.01kg–0.25kg£6.500.251kg–0.50kg£8.000.501kg–0.80kg£9.50

Returns

If you wish to return an item, our Returns Policy applies. Please note that original shipping charges and any customs duties, taxes or administration fees paid by the customer are non-refundable unless required by applicable consumer law.

Please be aware that international orders may be subject to additional taxes & import duties which are the responsibility of the customer and are usually payable to the courier company on delivery.

We are unable to process International orders over £130.

Please calculate shipping using the following weights:

Standard shipping - 0.01kg–0.25kg - £11.00

Standard shipping - 0.251kg–0.5kg - £14.00

Standard shipping - 0.501kg–0.8kg - £17.00

Please note, if you wish to return an item, as per our refund policy, international shipping costs and additional customs duties are non-refundable.

Please be aware that international orders may be subject to additional taxes & import duties which are the responsibility of the customer and are usually payable to the courier company on delivery.

We are unable to process International orders over £130.

Please calculate shipping using the following weights:

Standard shipping - 0.01kg–0.25kg - £9.00

Standard shipping - 0.251kg–0.5kg - £12.00

Standard shipping - 0.501kg–0.8kg - £15.00

Australia, Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Belize, Benin, Bhutan, Bolivia, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Dominica, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Ghana, Guatemala, Guinea, Guinea-Bissau, Honduras, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malaysia, Maldives, Mali, Mauritius, Mayotte, Mexico, Mongolia, Montserrat, Morocco, mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Palestinian Territories, Panama, Papua New Guinea, Pitcairn Islands, Qatar, Cameroon, Russia, St. Barthélemy, St. Helena, St. Martin, St. Pierre & Miquelon, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, Sudan, Suriname, Svalbard & Jan Mayen, Eswatini, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Tuvalu, Uruguay, Uzbekistan, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Albania, Armenia, Kuwait, Barbados, Bermuda, Bosnia & Herzegovina, Cayman Islands, Dominican Republic, Ecuador, Grenada, Guyana, Jamaica, Moldova, Montenegro, New Zealand, Peru, Philippines, St. Kitts & Nevis, St. Lucia, Samoa, South Africa, South Korea, Sri Lanka, St. Vincent & Grenadines, Taiwan, Turks & Caicos Islands, British Virgin Islands, Caribbean Netherlands, Andorra, Azerbaijan, Belarus, Belgium, Botswana, Chad, Djibouti, Fiji, French Polynesia, Georgia, Gibraltar, Greenland, Haiti, Lebanon, Malawi, Mauritania, Nepal, North Macedonia, Pakistan, Rwanda, San Marino, Serbia, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Ukraine, Vanuatu, Zambia, Zimbabwe, South Sudan, Tristan da Cunha, Vatican City, Kosovo, Paraguay, Ascension Island, Guadeloupe, Malta, Iceland, Switzerland, Norway, Liechtenstein, Monaco, Faroe Islands, Martinique, Réunio

Please note, if you wish to return an item, as per our refund policy, international shipping costs and additional customs duties are non-refundable.

Our refund policy lasts 180 days from the date of delivery. If 180 days have passed since your order was received, unfortunately we can’t offer you a refund or exchange. Shipping costs are non-refundable.

To be eligible for a return, you must provide your original email receipt and your item must be unused and in the same condition that you received it. It must be in the original packaging with an unbroken seal.

If you are an international customer and/or you paid for shipping, you will be refunded the full amount of the items returned minus the cost of shipping on your original order.

We can only refund orders back onto the payment method that was used for the original order.

UK, E.U. and rest of the world returns information.

To return your product, you should mail it to:

BrighterLife Health Ltd Returns, 

PO BOX 12,

Nottingham,

NG7 2GB,

United Kingdom

Please remeber to include a printed copy of your order confirmation/receipt detailing your order number), with your return. For international returns please indicate that it is a return on the order confirmation to avoid taxes and duties. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance otherwise we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@myovacare.com